4. Equity is upheld and diverse needs are taken into account
The organisation actively anticipates children’s diverse circumstances and responds effectively to those children with vulnerabilities.
All children have access to information, support and complaints processes.
The organisation pays particular attention to the needs of Aboriginal and Torres Strait Islander children, children with disability, and children from culturally and linguistically diverse backgrounds.
6. Processes to respond to complaints of child abuse (or other concerns) are child-focused
The organisation has a child-focused complaint-handling system that is understood by children, staff, volunteers and families.
The organisation has an effective complaint-handling policy and procedure which clearly outlines roles and responsibilities, approaches to dealing with different types of complaints and obligations to act and report.
Complaints are taken seriously, responded to promptly and thoroughly, and reporting, privacy and employment law obligations are met.